How we work
This page is the whole engagement, in order: who you talk to, what you sign, what happens in the first month, what happens every month after, and what we will never do. If anything here does not match what you were told, call us.
In one line
Our own team does the work. The Portal shows you what was done and what it produced. You keep everything we build.
Step by step
Six steps. Most clients are through the first four inside a month.
You talk to a person from our team about your business, your market and what your Google profile, website and lead flow look like today. We say what we would do first, and what we would not. No charge, no obligation.
Everything we agreed is written on an agreement you e-sign: the services, the price, the setup fee, the billing day, the term and how to cancel. Nothing starts and nothing is charged until it is signed.
You get a welcome email with your Portal login and a Connect with Google link. You connect your own Google account; we never ask for your Google password. Website clients fill in a short content form (services, areas, photos, what makes you different) so the site says what you would say.
Google Business Profile: categories, services, photos, hours and service area set up and checked. Citations: your name, address and phone made consistent across the directories that matter. Website clients get a draft to review; nothing launches on your domain until you approve it.
Once you approve the draft, the site goes live on your domain with Google Search Console and Analytics connected. Every month after that: posts on your Google profile, replies to new reviews in your voice, alerts when your listing changes (with Keep or Undo), map rank tracking across your service area, and fresh content on plans that include it.
The Page One Portal shows your leads the minute they arrive, your calls, direction requests and website visits from Google, your map rank grid and your reviews, in plain English. A monthly email summarises the same numbers.
Reaching us
Pick whichever is easiest. All three land with the same team and on the same account record.
Message from the Portal
Write to your account manager from the Portal or the mobile app. The conversation stays on your account record, so anyone on our team can pick it up.
Book a call
Pick a time with your account manager from the Portal’s appointments page. Confirmations and reminders come by email.
Call or email
+1 (888) 272-1940 during business hours (Mon–Fri, 9:00am–6:00pm ET), or [email protected] any time. Messages that arrive outside business hours are picked up the next business day.
What we will never do
Marketing companies have a reputation. These are the lines we hold so you can tell us apart.
Questions
A named account manager on our customer-service team, plus the specialists working on your account when it helps (the web builder during a site build, for example). The same people stay on your account; you are not routed through a call center.
Portal messages, email and phone are handled during business hours, Mon–Fri, 9:00am–6:00pm ET. Anything that arrives outside those hours is picked up the next business day. Change requests for your Google profile or website are confirmed in writing when they are done.
Three things: connect your Google account from the welcome email, fill in the content form if we are building a site, and review the draft when it arrives. After launch, read the monthly report and tell us when something in the business changes (new service, new area, new hours) so your profile and site stay right.
Email [email protected] with your business name and the date you want service to end; the notice period is on your agreement. Your domain, Google profile and reviews stay with you. Paid-for website files are yours and are provided on request. Pricing and terms has the details.
Twenty minutes, no pitch deck. We look at your Google profile, website and lead flow together and tell you what we would do first.
