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Page One Insights

Legal

Please read these terms carefully before using our website, the Page One client portal or our services. They set out the rights and obligations of everyone who uses them.

1. Agreement and definitions

These Terms and Conditions (“Terms”) are an agreement between you and Page One Insights LLC (“the Company”, “we”, “us” or “our”), 111 NE 1st St., Ste 8646, Miami, FL 33132. Capitalised words have the meanings below, whether singular or plural.

  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Website means Page One Insights, accessible from https://pageoneinsights.com/.
  • Portal means the Page One client portal — the web application at portal.pageone.cloud, our Android app and, when released, our iOS app.
  • Service means the Website, the Portal and the marketing, website, reputation, CRM and related services we provide.
  • Device means any device that can access the Service, such as a computer, a mobile phone or a tablet.
  • Third-Party Service means any website, platform, content or service provided by a third party that is displayed, included, made available or linked to through the Service, including social media services.
  • You means the individual accessing or using the Service, or the company or other legal entity on whose behalf that individual is acting.

If you have signed a separate service agreement, order form or proposal with us (a “Service Agreement”), that document governs the specific services, fees and term it describes. Where these Terms and a Service Agreement conflict, the Service Agreement controls for those services.

2. Eligibility and acceptance

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of them, you may not access the Service. You represent that you are at least 18 years old; we do not permit anyone under 18 to use the Service. If you use the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

Your use of the Service is also subject to our Privacy Policy, which explains how we collect, use and disclose personal information. Please read it before using the Service.

3. Our website and services

The Website describes our services — local SEO, Google Business Profile management, website design and hosting, reputation management, CRM and call-tracking systems, and custom CRM buildouts — and lets you contact us, book a call and, for clients, sign in to the Portal. Results shown on the Website, in case studies or in the portfolio are examples of past work; they are not a promise of the results you will achieve, which depend on your market, your business and factors outside our control.

Where you ask us to act on your behalf — for example to manage your Google Business Profile, publish content, respond to reviews or run campaigns — you grant us the authorisation needed to do so for the duration of the engagement and confirm that you have the right to grant it. You remain responsible for the accuracy of the business information and content you provide.

Google account authorisation

Some services require you to connect a Google account through Google’s OAuth consent screen. By connecting it you:

  • grant us permission to access the Google services you authorise (Business Profile, Search Console, Site Verification and Analytics) on your behalf, as described on our Google API Services page;
  • confirm that you are an authorised owner or manager of the Google Business Profile locations and website properties you connect;
  • understand that you can revoke the authorisation at any time from your Google Account permissions page or by asking us, and that features depending on it will stop working when you do; and
  • agree that our use of Google data is governed by our Privacy Policy and Google’s API Services User Data Policy.

4. Websites we build and host

When we design, build or host a website for you:

  • Your content is yours. You keep ownership of the business content, text, images, logos and trademarks you provide, and you grant us a licence to use them to build, host and promote the site for the duration of the engagement.
  • Code and framework. Unless your Service Agreement says otherwise, the site’s code, design system and framework are owned by Page One Insights LLC and licensed to you for use while your hosting or service plan is active.
  • Hosting. Sites are hosted on infrastructure we manage and hosting is included in the applicable plan. We may suspend a site for non-payment or a breach of these Terms and will restore it when the issue is resolved.
  • Domain names. A domain you already own stays yours. If we register a domain for you, we hold it on your behalf and transfer it to you on request.
  • Editing through the Portal. Where the Portal lets you edit text and images on your site, you may only publish content you have the right to use and that is lawful and not misleading. The framework — navigation, footer, structured data and SEO elements — is managed by us and is not editable through the Portal so the site keeps working and ranking.
  • When hosting ends we keep the site files for 30 days and will provide a copy of your content and, where your agreement provides for it, the site files on request during that period.

5. Client portal and mobile app

Access to the Portal is included with an active service plan and is provided to the people you designate. When you are given an account:

  • You must keep your login credentials confidential and notify us immediately at [email protected] if you suspect unauthorised use.
  • You are responsible for activity under your account and for the users you invite.
  • Information shown in the Portal — leads, reviews, Google Business Profile performance, website changes, reports, invoices and billing — is drawn from third-party platforms and our own systems. We work to keep it accurate and current, but data from third parties may be delayed, incomplete or changed by those platforms.
  • Messages you send to our staff through the Portal are business communications and may be stored on your account record.
  • Where the Portal lets you approve changes (for example a website edit, a Google Business Profile update or a post), your approval authorises us to publish that change on your behalf.
  • The mobile app is licensed to you, not sold, for use on a Device you own or control, in line with the app store’s terms. We may update the app automatically to keep it secure and working.
  • If you downloaded the app from the Apple App Store, Apple’s standard Licensed Application End User License Agreement also applies; Apple and its subsidiaries are third-party beneficiaries of these Terms for the app and may enforce them against you, and Apple has no obligation to provide maintenance or support for it. If you downloaded it from Google Play, Google’s terms of service for the store also apply. Any claim about the app — including product liability, legal or regulatory compliance and intellectual-property claims — is our responsibility, not the store’s.
  • Notifications, photo or file uploads and other device features are used only with your permission and as described in the Privacy Policy.

We may suspend Portal access for non-payment, security concerns or a breach of these Terms, and we will restore it once the issue is resolved.

6. Acceptable use

You agree not to, and not to allow anyone else to:

  • Use the Service for anything unlawful, or to publish content that is defamatory, deceptive, infringing, obscene or harassing, or that violates the policies of Google, review platforms or other Third-Party Services we work in for you.
  • Ask us to post fake reviews, misleading business information or content you do not have the right to use.
  • Send unsolicited messages, or send SMS or calls to people who have not consented, through any tool we provide.
  • Probe, scan, overload, reverse-engineer or interfere with the Service or its security, or access another client’s data.
  • Copy, resell, frame or scrape the Service, or use automated means to access it without our written permission.
  • Share your account with people outside your business or impersonate anyone.

We may remove content and suspend or terminate access that breaches this section.

7. Fees and billing

Fees, billing frequency, term and any renewal or cancellation conditions for paid services are set out in your Service Agreement or the order you accepted at purchase. Amounts you pay through the Service are the amounts invoiced to you under that agreement.

Payments are processed by a third-party payment gateway. By providing a payment method you authorise the gateway to charge the agreed amounts on the agreed schedule. Card numbers are tokenised by the gateway and are never stored on our servers. Invoices and payment history are available in the Portal. If a payment fails, we will let you know and may suspend the affected services until payment is brought current. Questions about a charge should be sent to [email protected] before disputing it with your card issuer.

8. Calls, email and SMS

By providing your phone number and opting in, you agree to receive communications from Page One Insights LLC, including text messages, phone calls and automated or pre-recorded calls, about our products and services, appointment reminders, account updates and other relevant business communications. Message and call frequency may vary. Standard message and data rates may apply for text messages. Consent is not a condition of purchase.

You may opt out of text messages at any time by replying STOP to (888) 561-4514. For help, reply HELP to (888) 561-4514, call +1 (888) 272-1940 or email [email protected]. You may ask us to stop calls, including automated or pre-recorded calls, at any time by calling +1 (888) 272-1940 or emailing us. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. The full messaging program terms are on our SMS Terms page.

9. Third-party websites and services

The Service may contain links to, or display content from, Third-Party Services that we do not own or control — including Google, social media platforms, review sites, our payment gateway and the client websites in our portfolio. We have no control over, and assume no responsibility for, the content, privacy policies or practices of any Third-Party Service. You agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any content, goods or services available through a Third-Party Service. Your use of a Third-Party Service is governed by that service’s own terms and privacy policy, and we strongly advise you to read them.

10. Termination

We may terminate or suspend your access to the Website or Portal immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination your right to use the Service ceases immediately. Termination of paid services is governed by your Service Agreement. When services end, Portal access is deactivated, connected Google accounts are disconnected and their data deleted within 30 days, hosting ceases unless you have made other arrangements, you may request an export of your data as described in our Data Processing Agreement, and any outstanding balance remains due. Sections that by their nature should survive termination — including disclaimers, limitation of liability, governing law and any payment obligations already incurred — survive.

11. “As is” and “as available” disclaimer

The Service is provided to you “AS IS” and “AS AVAILABLE” and with all faults and defects, without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limiting the foregoing, the Company makes no representation that the Service will meet your requirements, achieve any intended results, be compatible or work with any other software, systems or services, operate without interruption, meet any performance or reliability standards, or be error-free, or that any errors or defects can or will be corrected.

Neither the Company nor any of its providers makes any representation or warranty, express or implied: (i) as to the operation or availability of the Service or the information, content and materials included on it; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or emails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, time-bombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain warranties or limitations on the statutory rights of a consumer, so some or all of the above may not apply to you. In that case the exclusions and limitations in this section apply to the greatest extent enforceable under applicable law.

12. Limitation of liability

Notwithstanding any damages you might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms, and your exclusive remedy for all of the foregoing, is limited to the amount actually paid by you through the Service, or 100 USD if you have not purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event will the Company or its suppliers be liable for any special, incidental, indirect or consequential damages whatsoever (including, without limitation, damages for loss of profits, loss of data or other information, business interruption, personal injury, or loss of privacy) arising out of or in any way related to the use of or inability to use the Service, third-party software or hardware used with the Service, or otherwise in connection with any provision of these Terms, even if the Company or a supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or the limitation of liability for incidental or consequential damages, which means some of the above limitations may not apply. In those states each party’s liability is limited to the greatest extent permitted by law.

13. Governing law and disputes

The laws of the State of Florida, United States, excluding its conflict-of-law rules, govern these Terms and your use of the Service. Your use of the Service may also be subject to other local, state, national or international laws. If you have a concern or dispute about the Service, you agree to first try to resolve it informally by contacting us at [email protected]. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Miami-Dade County, Florida, and you consent to their jurisdiction.

14. U.S. legal compliance and EU users

You represent and warrant that (i) you are not located in a country that is subject to a United States government embargo or that has been designated by the United States government as a “terrorist supporting” country, and (ii) you are not listed on any United States government list of prohibited or restricted parties.

If you are a European Union consumer, you benefit from any mandatory provisions of the law of the country in which you are resident.

15. Severability, waiver and translation

Severability. If any provision of these Terms is held to be unenforceable or invalid, it will be changed and interpreted to accomplish its objectives to the greatest extent possible under applicable law, and the remaining provisions continue in full force and effect.

Waiver. Except as provided here, failure to exercise a right or to require performance of an obligation under these Terms does not affect a party’s ability to exercise that right or require that performance later, and waiver of a breach is not a waiver of any later breach.

Translation. These Terms may have been translated if we have made them available to you in another language. The original English text prevails in the case of a dispute.

Entire agreement. These Terms, the Privacy Policy, the SMS Terms and any Service Agreement between us form the entire agreement regarding the Service and supersede prior agreements on the same subject.

16. Changes to these terms

We may modify or replace these Terms at any time at our sole discretion. If a revision is material we will make reasonable efforts to give at least 30 days’ notice before the new terms take effect; what counts as material is determined at our sole discretion. By continuing to access or use the Service after revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, in whole or in part, please stop using the Service.

17. Contact us

Questions about these Terms can be sent to:

  • Page One Insights LLC, 111 NE 1st St., Ste 8646, Miami, FL 33132, United States
  • Email: [email protected]
  • Phone: +1 (888) 272-1940 (Mon–Fri, 9:00am–6:00pm ET)
  • Website: pageoneinsights.com